Patient Information
Euroa Medical Family Practice is situated in the centre of the historic town of Euroa. The building has been “The Doctors House” for almost 100 years. We pride ourselves on continuing the tradition of providing high quality primary health care to the community.
We complied a list of useful FAQs containing important information for you to read about our practice.
If you could not find the answer what you need, please contact us (03) 5795 2011.
Monday – Friday 8:00am-6.00pm
Saturday – 9.00am-5.00pm
In conjunction with Euroa Health, we offer an extended after hours medical service for the community. To access this service (for non-life threatening cases) you can call the surgery on 03 5795 2011, you will be referred onto Euroa Health who will contact the local doctor on call.
Payment in full is preferred at the time of consultation. If this presents a difficulty please discuss it with the Receptionist or Office Manager. All patients who are on pensions, have health care cards or pharmaceutical cards are bulk billed, along with children under the age of 16 years.
Fees:
UPDATE: From 1st November 2023
OUR FEES WILL BE:
| CHARGE | REBATE | OUT OF POCKET | |
| 3 | $33.85 | $18.95 | $14.90 |
| 23 | $80.00 | $41.40 | $38.60 |
| 36 | $120.00 | $81.10 | $38.90 |
| 44 | $165.00 | $118.00 | $47.00 |
| 91891 | $70.00 | $41.40 | $28.60 |
Extra fees if you attend the treatment room
| Plaster | $10.00 – $15.00 |
| Dressing Fee | Small – $20.00 Medium – $40.00 Large – $60.00 |
| Iron Fusion/Venesection/Aclasta | $50.00 |
PENSIONERS AND HEALTH CARE HOLDERS WILL CONTINUE TO BE BULK BILLED
CHILDREN 16 AND UNDER WILL BE BULK BILLED
FAILURE TO PAY ON YOUR DOCTORS VISIT WILL RESULTE IN A $5 FEE
Medicare:
Please ensure you post / deliver any Medicare cheques made payable to the doctor as soon as you get them. Please notify the staff of any changes in name, address, phone number, Medicare number, pension number or any other details. To have your Medicare rebate directly credited into your bank account on the same day, you will need to bring your EFTPOS card and Medicare card with you on the day of your consultation.
Practice policy is for patients to attend the surgery to discuss the results of all investigations (blood tests, xrays etc) performed. We find this is the most reliable and effective way to communicate the results to you and gives you an opportunity to ask questions of your doctor
Appointments are always available on the day and every endeavour will be made for you to see your doctor of choice however we cannot guarantee this. A doctor is always available to see all urgent and emergency cases which will naturally be given priority.
If you need a long consultation, please inform the reception staff when booking your appointment.
Some examples of times when a long consultation may be required are for pap smears, immunisations, insurance consultations & medicals. Please inform the reception staff if you require an appointment for more than one family member.
Telephone consultation can be used for quick scripts, to get results and for recurring referrals. If you don’t have a health care card, a pension card, or are under the age of 16, there will be a $70.00 charge for a telephone consultation, with Medicare paying $39.75 of that amount.
Euroa Medical values patient feedback. If you have a complaint, suggestion or even want to give a compliment please write to our Quality Assurance Officer:
Euroa Medical
Attention: Complaints Officer
90 Binney St
EUROA VIC 3666
All information collected by this practice is deemed to be private and confidential. The right of every patient is respected.
This practice complies with federal and Victorian privacy regulations including the Privacy Act 1988 and Privacy Amendment (Enhancing Privacy Protection) Act 2012 as well as complying with standards set out in the RACGP Handbook for the management of health information in general practice (3rd edition).
Under no circumstances are members of the practice team to discuss or in any way reveal patient conditions or documentation to unauthorised staff, colleagues, other patients, family or friends, whether at the practice or outside it, such as in the home or at social occasions. This includes patient’s accounts, referral letters or other clinical documentation.
General practitioners and other practice team members are aware of confidentiality requirements for all patient encounters and recognise that significant breaches of confidentiality may provide grounds for disciplinary action or dismissal.
Every member of the practice team is aware of our Privacy Policy and has signed a privacy statement as part of their terms and conditions of employment or contract. This privacy statement continues to be binding even after the employment or contract has terminated.
The Euroa Medical Family Practice would like to acknowledge the traditional custodians of the land on which we live and work and pay our respects to elders’ past, present and emerging.
The Euroa Medical Family Practice is committed to embracing diversity and welcomes all people.
Our practice respects and considers patients’ rights, identity, body diversity, beliefs and their religious and cultural backgrounds without discrimination